FAQ

Q1: How do I place an order?

The ordering process is simple and straightforward, with just four steps:

Select Products: Browse our catalog and add your desired items to the shopping cart.

Fill in Information: Proceed to the checkout page and accurately enter your shipping address and contact details.

Secure Payment: We accept major global credit cards including Visa, Mastercard, American Express, and Discover. All transactions are processed directly through a highly encrypted payment gateway with no complicated redirects.

Confirm Order: After successful payment, you will receive an immediate confirmation email, and we will then process your order for shipment.

Security Guarantee: We use a globally recognized PCI-DSS certified platform with end-to-end encryption. This means your credit card information is processed directly through a protected financial channel, and our system does not store any of your sensitive card data, ensuring 100% security for your payment process.

Q2: Is my payment information secure?

Absolutely secure. Protecting your privacy and financial security is our top priority. We have implemented a dual protection system:

Global Financial-Grade Standards: Our payment platform is PCI-DSS (Payment Card Industry Data Security Standard) certified, meeting the highest global standards for payment data security.

Bank-Level Encryption Technology: With SSL/TLS end-to-end encryption, sensitive data such as your credit card number and billing address is encrypted in real time during transmission. Even our backend staff cannot view your private card information, ensuring a worry-free shopping experience.

Q3: Where is my order shipped from? How long will it take to arrive?

All our products are shipped directly from our USA Warehouse to ensure quality control and processing efficiency:

Order Processing: After order confirmation (usually within 12 hours of successful payment), we will complete sorting and hand over to the logistics company within 2 business days.

Estimated Delivery Time:

US Domestic Orders: Enjoy expedited shipping, with a standard delivery time of 3-5 business days.

International Orders: Typically 7-15 business days, depending on the destination distance and local logistics speed.

Q4: Do I need to pay additional tariffs or import taxes upon delivery?

Absolutely not. To make your cross-border shopping as smooth as local shopping, we implement an "all-inclusive" pricing policy:

All Taxes Included: The total amount you pay on the checkout page includes the product cost, international shipping fees, and any import duties and value-added tax (VAT) that may apply in the destination country.

Zero Hidden Fees: Upon delivery, you will not be required to pay any additional fees to customs or the courier company. We handle all customs clearance and tax payment procedures on your behalf.

Worry-Free Delivery: Since we have prepaid all relevant taxes, your package will clear customs more smoothly, truly achieving "what you see is what you get".

Q5: How can I track the shipping status of my order in real time?

We provide fully transparent real-time tracking services:

Email Notification: Once your order is shipped, the system will automatically send a tracking number to your registered email address: sageLivingService@outlook.com.

Account Inquiry: You can log in to your account at any time and check the real-time logistics status in the "Order History" section.

Official Tracking: You can use the tracking number to check the specific location and estimated delivery date of your package on the official websites of shipping carriers such as UPS, DHL, and FedEx.